Technical Support

 

“CDL distributes the products of the market leaders in industrial automation, working in partnership with these suppliers to provide unrivalled technical support.”

Our technical help desk is on-hand to offer experienced, knowledgeable guidance to assist in solution design or component selection. Our application engineers bring their experience from hundreds of customer applications directly to your site. Our data library ensures the availability of up to date product information in both printed and electronic forms.

Whether it be for peace of mind or a technical brain to pick, it’s good to know our engineers are available to assist with your factory automation or control project. We believe that if our customers are knowledgeable they are more likely to get the best from our products. This means that our technical support engineers will take the time to explain their advice and not baffle you with science.

 

Technical Support

Our Engineering Service supports you during planning, conception and completion of projects. We offer support, consultancy and service for everything from equipment specification, system implementation and commissioning, to on-going support and training for engineering staff. We aim to offer you the peace of mind in choosing and using the right technical solution and to do so in a friendly way, making complicated technologies easy to understand.

 

Online

Our Online Web Support provides a customer download area with instant access to comprehensive information including application notes, data sheets and a library of technical manuals for all Mitsubishi Electric products. Online support calls can be logged via our web portal and receive an urgent response during office hours.

 

Telephone

The specialists of our Technical Support Team are available during the working day to advise and support you with any questions regarding selection, functionality, configuration, wiring and programming of our products and systems. This is a free service to all of our customers, our Technical Direct Number is 0116 236 1861.

 

On Site Support

Our site services team can be booked to assist in design, commissioning or programming of PLC’s, HMI’s and Servo Systems. Integration with industrial networks, third party or legacy systems is their specialist area and they are prepared for the unique challenges that each installation can bring.

 

Out-of-Hours

We offer a range of out-of-hours services for product support, on-site service and spares. Please contact your local sales office for further details.

 

E-mail

Our support e-mail address is constantly monitored and technical enquiries are sent to the relevant skilled technician. From PLC program diagnostics to software configuration issues, we endeavour to assist in a timely manner with efficient solutions that help you progress your project development. If you require this service please email support@cdluk.com

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